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DivyaShakti Cancellation & Refund Policy

DivyaShakti Cancellation Policy Image

DivyaShakti Refund Policy

We want our customers to be completely satisfied with their purchases. If for some reason you are not satisfied with the product as delivered, please notify us within 24 hours on receiving the shipment and we will promptly replace your order.

If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason we will reimburse your money within 7-10 working days.
However, if you cancel your order to place a reorder with different product, then we will transfer your money as "Re-Order Token" to your account, which you may use to place future order with us.

DivyaShakti Return Policy
Only if the package is being damaged/Incorrect product being sent return is acceptable and the same has to be mentioned to the carrier while accepting the product
*Damaged Product being received
If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry.
If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.
What if the status says delivered but the product hasn't arrived?
If you haven't received your shipment but the status shows Delivered, don't worry; we can assist you in determining who has collected the goods by requesting Proof of Delivery (POD) or Delivery Receipt Sip (DRS Copy) from the Courier Company
It will take 4-5 business days for the courier company to respond with the POD or DRS; once received, we will share the same with you via the message section (on the products page); please allow us additional time to handle this. Meanwhile, please verify with reception/security/neighbours to see whether someone on your behalf has received the shipment. If not, please let us know and we will inquire.

Delayed delivery and Un-delivered shipment:
Will I get refund/Compensation if my order is late?
The product will be delivered according to the delivery timeframe specified during the checkout process and we are strictly adhering to the same schedule. If there is a delay due to severe weather, Govt Restriction or any courier delay for any reason we will not be able to help in any refund/compensation but will try our best for delivering the product on-time. However, if you have any problems receiving your order, please contact us so that we can rectify the situation immediately.
What does Delivery Exception means?
Please be aware that we make every effort to have the product delivered at all costs, but if a package is unable to be delivered, our support staff will notify you in the message section (on the product page) that the courier company was unable to deliver the product and the reason which we receive from them as mentioned Issue or Problem Facing" 

  • All returns must have a Return ID. Before you return an item, contact us through the email "divyashakti.ind@gmail.com" for a Return ID and instructions. Please include your name and address and reason for the replacement and if you would like a refund, exchange or credit.

  • Or you may call on (+91) 9987615095

  • All returnable merchandise must be sent, freight prepaid at customer's expense, and received by us within 30 days of date shipped in its original condition. Upon receipt we will issue you a full refund (less all shipping costs). Please include a valid reason why you do not want the merchandise. 

  • We require that returned items be in the same condition as when we sent them out. To insure a full refund, please return the product to us in the same packaging as it was received. Poorly packaged items may cause breakage in delivery to us and are then non-returnable. There will be a 15% restocking fee.

  • Damaged or defective merchandise can be exchanged free of charge by contacting us within 10 days of receipt of merchandise.
     

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at (+91) 9987615095

or

E-mail us on divyashakti.ind@gmail.com or dineshsalvi.p@gmail.com

or

Post at

DivyaShakti (Dinesh Salvi)

216, Sethna Bldg., 5th Floor,

Shamaldas Gandhi Marg,

Princess Street, Mumbai: 400002.

Maharashtra, India.

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